Room Attendant
Job Details Job Location Koloa Landing Autograph Collection - Koloa, HI Position Type Full Time Job Shift Any Job Category Hospitality - Hotel Description POSITION PURPOSE Ensure the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfactionResponsible for providing our guests with clean and fresh sheets, towels, necessities, etc.
, while maintaining the highest standards of cleanliness at all timesESSENTIAL RESPONSIBILITIES Clean all guest rooms as assigned within the required time limitUpdate daily assignment sheets throughout the dayTurn in assignment sheet and keys to the Housekeeping Supervisor at the end of the shiftChange bed linens and make bedsReplenish room supplies, i.
e.
, amenities, drinking glasses, clean linenLift and move furniture in the roomClean rugs, carpets, upholstered furniture using vacuum cleaner and/or proper chemicalsDust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etcThoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etcPolish woodwork and metal work such as fixtures and metal fittings Clean windows, door panels and sillsEmpty wastebasketsReplenish bathroom supplies and terrySort, count, fold and distribute linen to the linen closetsOrganize and stock cleaning cart and organize linen closets on floors assignedTransports trash and waste to disposal areaConduct deep cleaning projects in the guest rooms according to the hotels Deep Cleaning programClean hallway, restrooms, elevators, stairwells, locker rooms and other work areas as neededPerform general cleaning tasks using standard hotel cleaning products to adhere to health standardsTurn in all Lost & Found items following the standard proceduresPractice the hotels' emergency procedures and be knowledgeable of the hotels loss prevention guidelinesReport maintenance issues and necessary room repairsEnsure unacceptable rooms are not released back to inventory until items are addressedEnsure work area is clean when finished All other duties assigned by manager or supervisorSUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiryFollow all company and safety and security policies and proceduresReport maintenance problems, safety hazards, accidents, or injuriesPerform other reasonable job duties as requested by direct and indirect supervisorsPHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time insideTemperature is moderate and controlled by hotel environmental systemsMust be able to stand and exert well-paced mobility for up to four (4) hours in lengthMust be able to exert well-paced ability to maneuver between functions occurring simultaneouslyMust be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basisMust be able to lift up to 45 lbsas neededMust be able to push and pull carts and equipment weighing up to 250 lbsRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuityHearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situationsTalking and hearing occur continuously in the process of communicating with other staff, guests, and supervisorsVision occurs continuously with the most common visual functions being those of near and color vision and depth perceptionMust be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionallyMust have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as neededAbility to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as wellSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplaceRequires good communication skills, both verbal and writtenMust have excellent customer relations skillsMust be detail oriented with outstanding organizational and communication skillsMust possess basic computer skillsMust possess basic computational abilityAbility to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflictsSelf-driven and able to work independentlyExceptionally strong in issue resolution and proven analytical skills with a strong attention to detailEDUCATION High school or equivalent education requiredEXPERIENCE Experience in the hospitality industry preferredLICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standardsRefer to the property specific required grooming and uniform standards policyATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this positionStaff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employmentUpon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilitiesStaff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employmentDue to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotelIn addition, attendance at all scheduled training sessions and meetings is requiredThis job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Recommended Skills Sanitation Customer Service Demeanor Hotel Housekeeping Housekeeping Experience Hygiene Policy Clean Room Estimated Salary: $20 to $28 per hour based on qualifications.
, while maintaining the highest standards of cleanliness at all timesESSENTIAL RESPONSIBILITIES Clean all guest rooms as assigned within the required time limitUpdate daily assignment sheets throughout the dayTurn in assignment sheet and keys to the Housekeeping Supervisor at the end of the shiftChange bed linens and make bedsReplenish room supplies, i.
e.
, amenities, drinking glasses, clean linenLift and move furniture in the roomClean rugs, carpets, upholstered furniture using vacuum cleaner and/or proper chemicalsDust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etcThoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etcPolish woodwork and metal work such as fixtures and metal fittings Clean windows, door panels and sillsEmpty wastebasketsReplenish bathroom supplies and terrySort, count, fold and distribute linen to the linen closetsOrganize and stock cleaning cart and organize linen closets on floors assignedTransports trash and waste to disposal areaConduct deep cleaning projects in the guest rooms according to the hotels Deep Cleaning programClean hallway, restrooms, elevators, stairwells, locker rooms and other work areas as neededPerform general cleaning tasks using standard hotel cleaning products to adhere to health standardsTurn in all Lost & Found items following the standard proceduresPractice the hotels' emergency procedures and be knowledgeable of the hotels loss prevention guidelinesReport maintenance issues and necessary room repairsEnsure unacceptable rooms are not released back to inventory until items are addressedEnsure work area is clean when finished All other duties assigned by manager or supervisorSUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiryFollow all company and safety and security policies and proceduresReport maintenance problems, safety hazards, accidents, or injuriesPerform other reasonable job duties as requested by direct and indirect supervisorsPHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time insideTemperature is moderate and controlled by hotel environmental systemsMust be able to stand and exert well-paced mobility for up to four (4) hours in lengthMust be able to exert well-paced ability to maneuver between functions occurring simultaneouslyMust be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basisMust be able to lift up to 45 lbsas neededMust be able to push and pull carts and equipment weighing up to 250 lbsRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuityHearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situationsTalking and hearing occur continuously in the process of communicating with other staff, guests, and supervisorsVision occurs continuously with the most common visual functions being those of near and color vision and depth perceptionMust be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionallyMust have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as neededAbility to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as wellSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplaceRequires good communication skills, both verbal and writtenMust have excellent customer relations skillsMust be detail oriented with outstanding organizational and communication skillsMust possess basic computer skillsMust possess basic computational abilityAbility to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflictsSelf-driven and able to work independentlyExceptionally strong in issue resolution and proven analytical skills with a strong attention to detailEDUCATION High school or equivalent education requiredEXPERIENCE Experience in the hospitality industry preferredLICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standardsRefer to the property specific required grooming and uniform standards policyATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this positionStaff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employmentUpon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilitiesStaff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employmentDue to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotelIn addition, attendance at all scheduled training sessions and meetings is requiredThis job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Recommended Skills Sanitation Customer Service Demeanor Hotel Housekeeping Housekeeping Experience Hygiene Policy Clean Room Estimated Salary: $20 to $28 per hour based on qualifications.
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