Event Technician, Audio Visual - Part-Time - Koloa, HI
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities Equipment Operation oEnsures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service oStrives to exceed the expectations and needs of internal and external customers.
oMaintains a positive relationship with all clients through effective communication.
oMeets with guests on site to ensure that their needs are met and the equipment setup is working properly.
oMonitors events and checks in on customers throughout the day.
oUnderstands and fosters the hotel/client relationship.
Technical Ability oUnderstands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
oHandles equipment challenges and changes in a timely and professional manner.
Systems Knowledge oUnderstands company processes, follows procedures and completes systems entry and paperwork accurately.
oUses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
oIncreases revenue by utilizing floor up-selling techniques.
oWorks with clients to finalize invoices.
oCompletes order entries in Navigator, as needed.
Job Qualifications oHigh School Diploma required.
Associate's degree is preferred.
oAchieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
o1 year of customer service or hospitality experience is preferred.
o1 year of audio visual experience or equivalent in educational environment is preferred.
oA valid driver's license is required for team members that may operate Company vehicles.
oAdditional DOT requirement may need to be met if applicable.
Competencies oOwnership oHospitality o Professionalism o Responsiveness oSafety Conscious oAction Oriented oTech Savvy Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations.
Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication Customer Satisfaction Customer Service Problem Solving Professional Attitude Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities Equipment Operation oEnsures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service oStrives to exceed the expectations and needs of internal and external customers.
oMaintains a positive relationship with all clients through effective communication.
oMeets with guests on site to ensure that their needs are met and the equipment setup is working properly.
oMonitors events and checks in on customers throughout the day.
oUnderstands and fosters the hotel/client relationship.
Technical Ability oUnderstands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
oHandles equipment challenges and changes in a timely and professional manner.
Systems Knowledge oUnderstands company processes, follows procedures and completes systems entry and paperwork accurately.
oUses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
oIncreases revenue by utilizing floor up-selling techniques.
oWorks with clients to finalize invoices.
oCompletes order entries in Navigator, as needed.
Job Qualifications oHigh School Diploma required.
Associate's degree is preferred.
oAchieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
o1 year of customer service or hospitality experience is preferred.
o1 year of audio visual experience or equivalent in educational environment is preferred.
oA valid driver's license is required for team members that may operate Company vehicles.
oAdditional DOT requirement may need to be met if applicable.
Competencies oOwnership oHospitality o Professionalism o Responsiveness oSafety Conscious oAction Oriented oTech Savvy Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations.
Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication Customer Satisfaction Customer Service Problem Solving Professional Attitude Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
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